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ER&L 2015

February 22–25, 2015

Austin, Texas

Visit our "Search the ER&L 2015 Program" page to peruse all the accepted and peer-reviewed sessions for the 10th Anniversary Electronic Resources and Libraries Conference, February 22-25, 2015.

Click to view information about ER&L 2015 Online and Austin registration.


Everything is Different: Easing the Pain of a Resource Transition

Tuesday, February 24, 2015 at 1:15 PM–1:30 PM CST
Room 105
Conference Track

5. User Experience


communication, change management

Learning Objectives

Articulate the challenges of communicating electronic resource cuts and changes to users and stakeholders, identify strategies to inform and prepare users and stakeholders during a major resource transition.


Users expect favorite electronic resources to be a permanent part of a library’s collection, and are surprised when libraries cut or change what they license. This presentation will share the challenges NC LIVE encountered when communicating a major change to the consortium’s resource lineup, and strategies to ease these transitions.


Ms. Heather L Greer Klein, NC LIVE