5. User Experience

communication, change management

Articulate the challenges of communicating electronic resource cuts and changes to users and stakeholders, identify strategies to inform and prepare users and stakeholders during a major resource transition.

Users expect favorite electronic resources to be a permanent part of a library’s collection, and are surprised when libraries cut or change what they license. This presentation will share the challenges NC LIVE encountered when communicating a major change to the consortium’s resource lineup, and strategies to ease these transitions.