5. User Experience

Mobile, mobile devices, mobile libraries, user experience, best practices

Following this session, participants will be able to reference at least 3 best user experience practices for libraries that successfully handle high volumes of mobile traffic, and understand how they relate to their own library's practices.

What strategic practices are libraries with exceptionally high mobile device traffic (relative to total online traffic) undertaking to best serve library users visiting via mobile devices? This presentation will include a year-over-year analysis of aggregated mobile usage data of one discovery service from 2012-2014, as well as insights of best practices in serving mobile users by libraries with exceptionally high mobile usage.