5. User Experience

OpenURL linking

Submit more informed help requests to link resolver product support staff, and develop a more meaningful understanding of the software life cycle in the context of library services vendors.

Though OpenURL is a NISO standard, link resolvers are effectively "black boxes" to librarians. Proprietary link building and metadata scrubbing algorithms provide competitive advantage to product development and disincentivise information sharing. However a discussion of the kinds of information valuable to troubleshooting can be applied across all products.