5. User Experience

demand-driven acquisition, workflow management

Grand Valley State is meeting the expectations of its patrons with innovative practices ranging from demand-driven acquisition (DDA) and design of a physical space with the end-user in mind. At the same time, Johnson County Community College is moving to a cloud-based library services platform and subsequently changing library workflows, staff procedures and ultimately the research process. The future of e-resource management will be discussed along with how integrated library services can provide efficient workflows that streamline delivery to the researcher and empower the patron to decide.