The Impact of the Global Economic Crisis on the European e-Commerce Payments & Risk Landscape
Target Audience
Merchants who sell to the European e-commerce market, or wish to do so in the future
Summary of Topic
The Global Economic crisis has had many impacts on European e-commerce Payments & Risk, and there is much more to come. Everything from how consumers pay Merchants, to what fraud tools will be available to consumers, and what impacts this will have on their success and their costs
Audience Takeaway
Merchants will understand the continuing shift in European consumer e-commerce/ CNP payments behavior and will know what they do to prepare for the future
Merchants will understand how to interpret shifts in their declines and chargebacks trends and what steps they can take to minimize impact
Merchants will know what steps they need to take to support changes in fraud risk tools and what the relationship is to the tools they themselves deploy, and any associated impacts
The impact on SEPA and the EU desire to create a single payments market
Merchants will understand what is required of them for their payment processors to fulfill their regulatory requirements in relation to KYC and AML
Merchants will understand how the economic crisis impacts their credit risk profile
Submitters
Presenters
Gabe McGloin, Chase Paymentech Europe
Title
VP Client Services & Association Relations
Presenter Biography
Gabe McGloin is VP Client Services & Association Relations at Chase Paymentech, Europe. With over 11 years experience in European customer-not-present billing and payments, Gabe has spent the majority of his career on the Merchant side of the business, working for US multinational CNP and Ecommerce organisations. This experience is proving to be very beneficial in his role at Chase Paymentech where he is responsible for determining the products that need to be developed to support Merchants who sell goods and services to European consumers. It also ensures a Merchant oriented approach when working with the European Card Associations and Financial Services community. Gabe is a founding member of DRF Europe, and currently sits on the advisory board. Gabe holds a B.A. in Mathematics from the University of Dublin, Trinity College.
Jennie Verduzco, Symantec Corporation
Title
Manager, Payment & Risk Strategy, Worldwide eCommerce
Presenter Biography
As Manager of Payment & Risk Strategy at Symantec, Jennie leads a team responsible for increasing retention and managing costs to optimize subscriber billings and build lifetime value for Symantec’s Norton-branded consumer products. Jennie joined Symantec in 2011, bringing 9 years payment processing experience.
Prior to joining Symantec, Jennie was the Director of Compliance & Chargebacks at Litle & Co, managing Association Compliance Programs, ensuring merchant compliance with Rules and Regulations and assisting merchants with PCI Compliance. Jennie also worked as the Director of Online Payments at Spark Networks, a leading provider of online personal services, whose online dating sites include Jdate for Jewish singles, responsible for all aspects of payments management.