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IGeLU 2026
October 19–22, 2026
Taipei
Event Page | Check out the program in the Google Sheet [coming soon]
Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.
Evolving Customer Care - Driving Impact Through Innovation and Collaboration
Event part
Conference
Abstract
In this session, we will share key updates on the evolution of Customer Care, including improvements to case handling processes, expanded self-service capabilities, and strengthened collaboration with the user community. We will highlight how customer feedback, data insights, and emerging technologies are enabling a shift from reactive support to a more proactive, partnership-driven engagement model. The session will include practical examples and an interactive discussion to gather feedback and help shape future priorities.
Track
Other
Products or Areas of Focus
General / Other
Presenters
![[photo]](https://secure.gravatar.com/avatar/d0ae0e75c8661b21d8ce1a8acf9792be.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Martin Büscher, Clarivate, Customer Care Specialist")