IGeLU 2026 Conference and Developers Day, 19-22 October 2026

In academic libraries, meaningful technology insight often emerges not from large-scale innovation, but from small, recurring operational frictions. This presentation shares practical cases from a South Korean academic library using Alma and Primo VE, including title-level request limitations for multi-volume works, staff mediation in fulfillment workflows, patron data visibility through APIs, service alerts for frontline staff, and responses to web security issues. These examples show that library technology extends beyond features to include granularity, governance, staff labor, user expectations, and institutional trust. By thinking deeply about these daily frictions, libraries can identify broader paths toward sustainable, user-centered, and realistic service improvement.