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IGeLU 2026
October 19–22, 2026
Taipei
Event Page | Check out the program in the Google Sheet [coming soon]
Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.
From Resources to Relationships: Transforming Library Service Through Patron‑Centered Best Practices
Locke
Event part
Conference
Abstract
Enhancing the patron experience requires intentional partnerships and the consistent application of best practices. This session will highlight three actionable recommendations that empower libraries to deliver more personalized, patron‑centered services leveraging Primo VE. Together, we’ll explore practical strategies for tailoring support, strengthening community connections, and maximizing the resources already available within your library—ultimately elevating service quality and impact.
Track
Practical Applications
User Experience / Discovery
User Experience / Discovery
Products or Areas of Focus
Primo
Presenters
![[photo]](https://secure.gravatar.com/avatar/378149f8a78044aadd4658895c811f91.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Wendy Lim, Clarivate, Manager, Customer Success")
Wendy Lim, Clarivate, Manager, Customer Success
![[photo]](https://secure.gravatar.com/avatar/a370a46cefe29bfb4f1dbf295a5605a7.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Taani Ford, Clarivate, Customer Success Manager")
Taani Ford, Clarivate, Customer Success Manager
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