A Collaborative Review of Ex Libris Support
Thursday, May 7, 2015 at 4:20 PM–5:05 PM CDT
Minnesota Room
Description
This presentation intends to offer an overview/review of Ex Libris Support services from customers' perspectives. How can the user community assist Ex Libris to improve their support services? What is Ex Libris doing to meet the demands? What are the strengths and OFIs which Ex Libris Support is working with as we move forward? Where do we go from here? We intend for this presentation to be informational, provide status evaluation, review lessons learned, offer how to instructions, link you to fallback resources, escalation mechanisms, and channel audience feedback with focus on specific issues. This will include anything from Case Management to Product Quality Check.
Track
General/Strategic (Not Product Specific)