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ELUNA 2015

del 4 al 5 de May del 2015

Minneapolis, Minnesota

A Collaborative Review of Ex Libris Support

jueves, el 7 de mayo de 2015 a las 16:20–17:05 CDT
Minnesota Room
Description

This presentation intends to offer an overview/review of Ex Libris Support services from customers' perspectives. How can the user community assist Ex Libris to improve their support services? What is Ex Libris doing to meet the demands? What are the strengths and OFIs which Ex Libris Support is working with as we move forward? Where do we go from here? We intend for this presentation to be informational, provide status evaluation, review lessons learned, offer how to instructions, link you to fallback resources, escalation mechanisms, and channel audience feedback with focus on specific issues. This will include anything from Case Management to Product Quality Check.

Track

General/Strategic (Not Product Specific)

Presenters

Habib Tabatabai, University of Central Oklahoma
Pascal Calarco, University of Waterloo
Brian Noone, Ex Libris
Barbara Walker, Ex Libris
Matt Baker, Ex Libris Group
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