ELUNA 2015
May 4–5, 2015
Minneapolis, Minnesota
What to expect when things are UnExpected: How we went live in Alma and quickly practiced thinking on our feet, accepting change and letting things go
Description
The University of Minnesota Libraries spent nearly two years preparing for go-live with Alma the day after Christmas 2013. A handful of vigorous committees met frequently to resolve countless problems and quandaries; we felt ready for Alma, but we had a lot to learn. This session will focus on the mysteries and problems Minnesota fulfillment staff encountered after we went live, and what we did to solve them. Among the topics:
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Printing: how do we get a website to print notices for us at scores of different service points?
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Autorenewal: blessing or curse?
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In Transit and Desk Relationships: the infuriating maze that is our largest library.
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Communication: how rap sessions and listservs helped us, and how a spreadsheet failed.
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When notices fail: how an innocent monthly update wreaked havoc on patron communication.
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Office Delivery: the workaround that actually worked.
Track
Alma