public service, organizational culture

1. Evaluate the internal/external customer service climate in their organization.

2. Learn tips and tricks for changing the culture to be more effective with customer service.

Librarians at McGill University are trying to change a culture so that front-line colleagues can receive friendly help and timely guidance from behind-the-scenes librarians and staff. Learn when geekspeak is appropriate and when it’s not, so we can communicate effectively with people of all levels of knowledge and experience.

Workflow & Organizations