Customer Service at the Collegiate Level
Session Type
Concurrent - Includes content presentation and Q & A with audience
Session Description
How many workshops on customer service have you attended in your lifetime? More than one, for sure! Providing excellent customer service to students is more than just “keeping the students happy”. And it’s not just about the students – it’s parents, other departments, even coworkers. This workshop will provide opportunities to discuss and process the meaning of customer service in the academic setting and suggest strategies for enhancing the level of service provided.
Session Focus
Student / Client Support Services
Session Audience
Professional Staff
Primary Presenter
![[photo]](https://secure.gravatar.com/avatar/3d8873587ef7e55ef462b28b17bb4fa3.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Ann Merrifield, Columbia College")
Ann Merrifield, Columbia College
Contact information
amerrifield@ccis.edu
573-875-7841
Brief Bio
Ann Merrifield is the Director of Business Development for Columbia College. Her primary responsibility is to cultivate partnerships with a wide range of public and private employers to meet professional development needs in the work place and support increased enrollments at Columbia College. She has over 24 years of workforce development and teaching experience, a Master’s degree in Education with a concentration in Curriculum Development and Instruction, Educational Technology, and a Bachelor of Science in Education with a concentration in Special Education.