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ER&L 2013

March 17–20, 2013

Austin, Texas

2013 ER&L Online Program Search Tool

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Electronic Resources Workflow Analysis and Process Improvement: Phase 2

Monday, March 18, 2013 at 10:55 AM–11:40 AM CDT
Amphitheater 204
2013 Conference Track

Workflow & Organizations


Electronic resouces workflow management; Process improvement prioritization

Learning Objectives

Following this session, participants will be able to use weighted voting techniques to identify and prioritize recommendations for improvement, explore alternatives to an ERMS, and eliminate barriers to effective communication across departments.


Last year, Duke University Libraries’ staff presented their analysis of their electronic resources workflow.  This year, they led the Libraries in implementing recommendations and have assessed various workflow products. In their presentation, they will describe the process for identifying the team’s top priorities and the impact of these changes.


Ms Rosalyn Raeford, Duke University
Ms Beverly Dowdy, Duke University

Session Materials