Electronic resouces workflow management; Process improvement prioritization

Following this session, participants will be able to use weighted voting techniques to identify and prioritize recommendations for improvement, explore alternatives to an ERMS, and eliminate barriers to effective communication across departments.

Last year, Duke University Libraries’ staff presented their analysis of their electronic resources workflow.  This year, they led the Libraries in implementing recommendations and have assessed various workflow products. In their presentation, they will describe the process for identifying the team’s top priorities and the impact of these changes.

Workflow & Organizations