problem reports, user services

Following this session, participants will be able to:

• realize key strategies associated with the provision of effective e-resource troubleshooting and support,
• apply the methods and principles introduced in the session to enhance the management of issues in their own libraries.

Presenters from Cornell and Columbia (2CUL) will describe expectations, requirements, and open questions in regard to e-resource management and troubleshooting in a cross-institutional environment. The information sharing and planning in this 2CUL partnership has aided both institutions in realizing efficiencies in managing problems.  Now we are working to frame strategic objectives and tools required for unified e-resource management such as common workflows and a shared LMS.

Managing Electronic Resources