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2018 Annual Conference

October 2–5, 2018

Myrtle Beach, SC

Communities of Practice in Information Technology: Sharing Knowledge within a Managed Service Provider Organization

Thursday, October 4, 2018 at 3:00 PM–3:45 PM EDT
Atlantic 1
Type of Presentation Requested

Shared Concurrent Session

Session Abstract

The researchers interviewed employees working within a Managed Service Provider (MSP) organization, also known as contracted information technology services, to examine how knowledge is created and utilized within a community of practice. Employees rely on the community to stay abreast of changes in the fast-paced and complex field of IT.

Primary Presenter

Brittany Davis, M.A., Texas State University

Additional Presenters: Enters In Order

Amanda Young, B.S., M.A., Ph D Student, Texas State University
Kerry Elliot, M.B.A., Texas State University
Texas State University, Texas State University
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