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The Lasso and the Firehose: Tools of the E-resources Troubleshooting Trade (Results of a Survey)
Conference Track
1. Managing e-Resources & Licensing
Keywords
technology, systems, workflow, troublshoot, e-resources management
Learning Objectives
recognize a variety technologies for tracking e-resources troubleshooting events, identify ways to improve workflows for tracking e-resource problems using these technologies, learn more about the survey on e-resource troubleshooting technologies, techniques, and training.
Abstract
Troubleshooting e-resources got you putting out fires, herding cats? Find out how your peers handle e-resources troubleshooting using email, tracking systems, ERMs, customer relations software, and more. Presenters share preliminary results of their 2013 E-resources Troubleshooting survey examining these technologies and next steps in disseminating results on techniques and training
Online Conference
Online Conference Session
Presenters
![[photo]](https://secure.gravatar.com/avatar/71e04b7a76acd2526a6bec1b5001b821.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Angela Rathmel, University of Kansas")
Angela Rathmel, University of Kansas
![[photo]](https://secure.gravatar.com/avatar/924a4b7753e32ec89d1a6e0825ab8a2f.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Liisa Mobley, Cornell University")