ER&L 2014

Special ER&L Event

Knowledge is open-ended and networked by its very nature. Libraries have traditionally been local nodes in that network, places where people can join the network, where learning is inquiring, not just acquiring. Yet the fluid, connected nature of knowledge runs counter to the current economic framework in which knowledge is given to publishers to be transformed into property, then returned to the network through a complex system of metered payments. Libraries have worked hard to keep knowledge free at the local level through negotiating licenses, implementing software to manage all the locks and combinations, and designing user interfaces that make the locks as invisible as possible. If we joined our knowhow and our fundamental values, we could collectively play a leadership role in developing a new and open network that is, like knowledge itself, open to change.

Barbara Fister has coordinated instruction at the Gustavus Adolphus College library in St. Peter, Minnesota, for over 25 years, but is still learning how to help students (and faculty) learn. She has studied students’ research processes, examined the relationship between writing and research, and teaches an upper division course on how information works. She has written widely on open access to scholarship and is interested in the future of publishing of all kinds. You can follow Barbara’s generalist tendencies on Twitter (@bfister) and through Library Journal’s Peer to Peer Review or the Library Babel Fish blog at Inside Higher Ed.

ER&L's Opening Keynote Session is sponsored by: 

Statewide California Electronic Library Consortium (SCELC) 

Special ER&L Event

Online Conference Session

Libraries have neither the time nor the resources to fully catalog all special collections and unique publications in their collections. This session will highlight several innovative projects that seek to enhance the discoverability of special collections and artist publications through cataloging collaborations between librarians, content creators, and scholars.

 Assessing the use of electronic resources is challenging for libraries. Establishing usage benchmarks within library peer groups and examining data beyond vendor-provided usage statistics develops a richer context for assessment.  This presentation will describe the process and results from a benchmarking study of over 200 libraries in North Carolina.

Online Conference Session

San Francisco State University implemented OneSearch (our branding of Summon discovery service) in 2012. This study will analyze usage data from Xerxes, link resolver, proxy server, database statistics and interlibrary loan server to present a comprehensive picture of OneSearch’s impact on the library collections and services.

Online networking through social media provides fresh opportunities for libraries to expand our presence beyond our physical walls by reaching library users in new ways. Social media allows libraries to interact with users and build community.  In turn, libraries can observe users engaging through social media and can promote resources and services accordingly.  Told from both public and academic library perspectives, this session will explore how to create an overall social media strategy, develop social media content using tools such as Excel and Serials Solutions resource management, and collect and analyze results via the two most popular social media channels currently used: Twitter and Facebook.  

Online Conference Session

Librarians’ views of publishers are often limited to those who attend library conferences—sales and marketing staff from large and medium sized companies.  But what about other roles and companies?  How do they differ in commercial and non-profit organizations?  Positions cover manuscript acquisitions, editing, layout, production, metadata, finances, pricing, invoicing, customer service, research and development, workflow revision, training, management and more. You probably have more in common with publishers than you realize.  Come hear representatives discuss their organizations and answer your questions.

Online Conference Session

From the perspective of repositories and publishing, this panel will explore the current role of alternative metrics in scholarly publishing as a method of filtering the best research in the sea of material published every day in the Open Access landscape.

Our resource management tools demand authoritative, normalized data, yet the metadata we work with rarely cooperates.  But help exists!  Learn how three librarians are using OpenRefine, a free data transformation tool, in their institutional repositories, catalogs, and the Global Open Knowledgebase and be inspired to tackle your institution's metadata mess.

Online Conference Session

This large-scale study demonstrates e-book usage trends across over 10,000 libraries. With four years of data, and a large number of titles (570,918 from ebrary, 350,000 from EBL) we can show broad patterns of usage and establish benchmarks that should prove useful for libraries and consortia for local planning.

Online Conference Session

Your data is dying to tell you secrets that you might never guess. Learn some unexpected ways to predict non-cost workflows and identify meaningful trends using cost data analyses through ordinary reports and spreadsheets.

RSVP: www.ebscohost.com/events

Special ER&L Event

This session will introduce OAWAL: open access workflows in academic libraries, a crowdsourcing attempt to get at the best practices for open access management both of locally created content and managing commodity content made open access by the publishing community and will seek to gather feedback from the audience.

Lightning Talks is a fast paced session comprised of short 8 minute talks from... you on the first day of ER&L!

Attendees from ER&L take this post-lunch session over and you never know where this will go. Learn about a project, share an idea, suggest a working group to tackle a problem... The only requirement is sign up at registration beginning Sunday at the open of registration. 

Since Summer 2012, the National Information Standards Organization (NISO) DDA working group has been developing recommended practices regarding Demand-Driven Acquisition. This group, consisting of librarians, publishers, e-book aggregators, library service and ILS vendors, has gathered feedback through surveys, interviews, and focus groups, and will present their recommendations. The working group plans to release a final report in Spring 2014.

Online Conference Session

Imagine if your library had the ability to bring all of your electronic and print resources together, combine comprehensive assessment ALONG with market-leading discovery so your patrons can find the most valued resources available. Now, what if you could also report this information to administration and other groups both in and outside of the library?  We will explore, with librarians, these assessment experiences and workflow efficiencies as well as share real world case studies that were performed to analyze the collection and showcase library value.

Online Conference Session

Negotiation is not generally taught in library schools, yet it is a necessary skill when acquiring electronic resources for libraries. This session will cover the basics of how to approach a negotiation, what techniques might prove useful in a negotiation, and provide real-world examples.

Online Conference Session

Enhancing bibliographic records with contents and summary notes increases their accessibility in the online catalog.  Does this accessibility lead to increased usage?  A use study of e-books with and without enhanced bibliographic records was conducted in a large university library to answer this question.

What factors influence the format preferences between e-books and their print equivalents within an academic library context?  This session will examine and analyze findings from a two semester study in Claremont Colleges Library, comparing the usage of print and electronic equivalents of the same Course Adopted Book title.

Electronic resource collection development in the academic library presents new challenges—ones which traditional organizational models are ill-equipped to address.  This session will discuss ways to break outmoded public services and technical services silos by creating or adapting staffing, structure, and support to reach your collection development goals.

Online Conference Session

UConn Libraries PDA program is quite successful from an acquisitions perspective, but access to DRM-encased e-books is a less than ideal user experience. This presentation describes how UConn Libraries worked to provide access to thousands of DRM-free e-books while only purchasing titles with highest use.

Online Conference Session

What does electronic resource management look like in next-generation systems? How can institutions leverage automated processes to improve efficiency? What happens when you belong to a consortium that wants to increase collaboration? Representatives from the Orbis Cascade Alliance and an Ex Libris product developer will discuss these issues and more.

Online Conference Session

Statewide eLibrary coordinators from Michigan, Tennessee and Texas have put their collective experience together to share best practices on how to successfully promote and encourage use of subscription eResources provided in their states.  Marketing strategies and campaigns will be shared along with promoting eResources training opportunities in all three states.

This session will explore how libraries and librarians are positively affecting scholarly communication in new and impactful ways.  Several case studies will be used to exemplify how our community’s expertise is being applied to projects and initiatives that build upon and extend beyond our traditional spheres of influence. 

Online Conference Session

New collection management systems are emerging with the promise of increased efficiency. Libraries and solution providers face challenges to actualize this possibility and must first understand and analyze current workflows. With an advanced model of collection management, now is the time to disrupt current processes and enable more efficient workflows.

Come to this session to see how librarians at three different universities use innovative tools to manage electronic resources and workflows.  The University of Alaska Fairbanks created an ERM using Google Sites, American University uses LibGuides for Workflow Management, and Grand Canyon University built their ERM using Microsoft CRM.

Online Conference Session

Librarians, knowledgebase providers, and indexing services are all grappling with the presence of so-called "predatory" Open Access journals that prey on authors seeking outlets for publication. Learn what strategies these groups in the scholarly community are using to identify and evaluate Open Access resources for their respective collections.

Online Conference Session

In the UK, national shared usage statistics services such as JUSP and IRUS-UK provide economies of scale. They save institutions time and money to focus on data analysis and quality. This paper will outline how organisations are using JUSP and IRUS-UK to measure value and impact of valuable resources. 

To become more engaged with Massive Open Online Courses, Open Educational Resources, and Open Access Textbooks, librarians should become better acquainted with each,and  maintain current awareness of ongoing developments. and promote them within their communities.

Notes. We put them everywhere to tell staff how to process something, mark historical decisions, or guide us in next steps. Join this session to hear how some librarians give a gift to their future selves by writing and organizing their notes about electronic resources.

Online Conference Session

Greater collaboration between libraries, discovery services vendors, and content providers could increase the quality and value of metadata which would improve end users’ ability to discover content. Each corner of this triangle has its own challenges and our goal is to discuss possible solutions.

Online Conference Session

DDA has established itself as the “just in time” access solution for monographs. But has STL introduced irreversible disruption for publishers/vendors, while providing libraries a solution for providing access to infrequently-used monographs?  We explore the current landscape focused on a shared objective to allow scholarly communication and DDA to thrive.

As our collections become increasingly electronic, standardization of publishing and management practices also becomes increasingly critical in order to better serve our users. This session will explain and update on the community-driven projects PIE-J, KBART, ODI, SERU, and COUNTER/SUSHI and inform ER&L attendees on how and why they can support them.

Online Conference Session

A must-attend event at ER&L, the Vendor Reception and Tabletop Exhibit is a lively, casual, heavy appetizer and open bar affair taking place on Monday evening after the first full day of sessions at ER&L. You will have fun catching up, meeting with vendors and taking some time to have relax and kick back after a ton of ER&L sessions all day. Dress up, dress down, come as you are. No pressure! 

Vendors keep the cost low for our attendees and, as you know, provide us the tools to do our jobs and the products and services to support our libraries. Thank a vendor for their support for this conference.

Look for the fun to continue during this event with some new fun and games activities this year, too.

Take a look through our photo archive for the visuals on this event in past years.

The digital information landscape is increasingly complex, often pressured and subject to significant on-going disruption and change. New technologies, business models, acquisition options, markets, patron expectations, funding policies and competitors mean libraries and others are continually having to rethink what they do and how they do it. At the same time, this change and disruption brings significant potential and opportunity. So, hurrah for change, challenge and uncertainty, right? Well, not quite. Research shows that continual change, disruption, uncertainty and ‘newness’ take a significant toll on human capacity and resourcefulness forcing right-thinking organisations to confront and resolve these key issues:
– How do we ensure key staff remain motivated and impactful?
– What steps can we take to ensure we continue to identify and respond positively to opportunity?
– How can we enhance staff productivity, engagement and resourcefulness in the face of on-going change, challenge and uncertainty?
– How do we minimise the impact of workplace stress (e.g. loss of valued staff members, overwork and burn-out, presenteeism and increased sick-leave)?

One proven answer to these questions is the cultivation of RESLIENCE. Resilience encompasses a range of qualities and capacities which enable human beings to remain flexible, resourceful and effective in even the most dynamic environments. There is a strong evidence-base which shows that by cultivating resilience amongst their staff, organisations will enhance their capacity to thrive – rather than simply survive – in even the most dynamic environments. Enhanced resilience brings a range of benefits to individuals and teams too from improved productivity, engagement, motivation and impact to enhanced health and well-being. This talk seeks to raise awareness of resilience and provide insight into how this quality and capacity can serve us, our colleagues and the organisations we work for. (*Maya Angelou)

Sarah Durrant has over 23 years’ experience drawn from a wide range of companies in the publishing and online information sector. She has worked for American and European organisations and conducted business in over fifty countries. Sarah is an experienced senior manager and C-level leader. Through Red Sage she provides leadership and development training, coaching and mentoring, expert facilitation, marketing, research and business development services. Sarah is passionate about coaching and leadership development and committed to helping individuals and businesses fulfill their purpose and potential. She runs a successful coaching business (www.alifeonpurpose.co.uk) providing life and career coaching to individuals on a one-to-one basis.

During her career Sarah has worked for and with a range of commercial and not-for-profit publishers, information intermediaries, libraries and consortia, universities, higher education organisations and trade bodies. Sarah is owner and facilitator of the popular Licensing and Negotiations Skills for Librarians course run through UKSG and is a member of the UKSG Education Committee. Red Sage Consulting was established in July 2007.

Learn more about Sarah’s ER&L Workshop “FOREVER CHANGES: CULTIVATING RESILIENCE IN TIMES OF CHANGE, CHALLENGE, UNCERTAINTY – AND OPPORTUNITY"

Special ER&L Event

Online Conference Session

This past year, JMU reorganized to launch a Digital Collections program under Collections and Technical Services.  This non-traditional placement involved hiring a Digital Collections and Metadata Librarian, and restructuring existing roles.  The result has been an innovative configuration that encourages collaboration and provides for the digital collections needs of campus.

A community-driven discussion from public, state, and academic librarians on how digital popular material's collections are adding value to your patron's library experience, how that value is being measured, and what these libraries are doing to increase value and make the user experience as pleasant as possible. There will room to discuss the popular materials collection fits in the grander scheme of overall electronic resources.

QUESTIONS FROM THE COMMUNITY! Session Organizers are soliciting questions for discussion in this panel session. Click here to submit your question. 

Online Conference Session

Okanagan College introduced analytical software to their discovery service as a means of tracking user search behaviour. The collected qualitative and quantitative data provided information that was previously unavailable. The user behaviour data and key trends will be discussed, as well as the implications for informing and shaping library services.

Online Conference Session

During the 2013 International Open Access Week, the UCLA Library hosted an ambitious and well-received event addressing the question of whether making dissertations available online hurts authors’ publishing prospects. In this session, we describe this event and offer it as a successful experiment in educating graduate students on open access.

With a team of one, it is entirely possible to manage an entire electronic collection that is constantly growing.  This session would detail the process of electronic acquisitions, management, and cancellations in a small academic library, to show how it can be done with very little time or staff.

All recent surveys of students, faculty and library staff show the same thing – the preference for video in teaching and learning is growing at a phenomenal rate. Yet, compared to monographs, databases, e-journals and e-books, video often remains the “red-headed stepchild” in academic libraries.

Our presentation will discuss overall research regarding the preference for streaming video in the academy and results from the Survey of Academic Library Streaming Video. We will describe how video is being acquired in libraries, discovery and access to streaming video collections, the amount of staff time being devoted to its curation.

In addition to commercial offerings, institutions are creating streaming video content. The presenters will also describe how that content is being treated. Unlike offerings from suppliers, institutionally produced or acquired streaming video also has preservation needs and descriptive metadata requirements.

Most importantly, we will discuss and demonstrate various methods for making streaming video discoverable to students and faculty.

Online Conference Session

Via an entertaining compare and contrast, presenters will explore disconnects between e-books and streaming video available via library resources compared to “real world” resources such as Netflix and Kindle e-books. The purpose is to illustrate how library resources and commercial resources aim to meet user needs in radically different ways.

Online Conference Session

To purchase electronic books, which collection model would yield the highest return on investment (ROI)? Will it be PDA, firm order or acquiring a package? The study at the Univ. of Central Florida will demonstrate its data, methodology, and conclusion on the ROI assessmens on all three collection models.

To what extent is perpetual access for electronic serials being pursued and how successful have libraries been in providing it for titles that have been cancelled, have ceased, or have transferred to different publishers?  This session presents the results of an online survey that sought to answer these questions.

The TAIGA panel will be a thought-provoking, interactive conversation that will begin with a moderated set of questions asked of 3 library administrators in academic libraries. Each panelist will respond to the question posed and provide counterpoint to the others. The session will then be opened up to audience participation.

The uptake of ebooks is increasing in academic libraries despite myriad complexities. Providing perspectives from university libraries and consortia, this presentation will explore the evaluation of ebooks. Topics include usage by acquisition method and intended purpose, ebook management complexities and their effect on usage, and analysis of consortial purchases.

Ex Libris Lunch and Learn: Understanding Our E-Resources With Alma Analytics

Increasingly under pressure to demonstrate their value to the objectives of the institution or consortium, libraries and their staff are looking for ever more creative ways to improve efficiency and productivity. Powerful analytic capabilities enable libraries to put numbers on their value and to expose tangible evidence of their leading role in the academic lifecycle.  From usage data onwards, analytics shed light on the inner workings of the entire institution, as well as those of the library. Valuable insight into a library’s operation can be gained via purchasing trends and comparative analysis—helping users to better plan their days and understand their workloads. During this lunch session, we will explore ways in which Alma Analytics can take your library into the next generation, including a live demonstration of the system.

Presented by Amanda Schmidt, Solutions Architect, Ex Libris North American and Tate Nunely, Director of Sales, Ex Libris North America

Please RSVP: http://exlibrisgroup.com/category/ER&L_Lunch.

Special ER&L Event

Ebooks proliferate, and the types of providers are almost too numerous to count. To complicate matters further, there are different types of purchases – firm orders, PDA/DDA, approval plans, subject collections from publishers and from aggregators/platform hosts, etc. We’ll look specifically at the challenge of getting MARC records for ebook purchases.

The TAIGA roundtables will allow attendees the time to have small group discussions with library administrators based on set topics. The call for topics will go out prior to the conference. Each group will meet for the alloted 45 minute itmeframe but a person can move from one table to another.

The 4th Annual meeting of the CORAL User Group for anyone presently using or considering use of the CORAL ERMS. Developments and product updates over the last year will be discussed. Come join a community of users becoming increasingly coordinated in their efforts to support a strong open source system.

This presentation focuses on the design of discovery system in addressing the information needs of undergraduate students.  The presenters will introduce comparative finding from a usability study of students answering common research questions using either the EBSCO Discovery Service or traditional library resources, and discuss implications for future improvements.

Online Conference Session

Librarians and publishers are part of a shared enterprise – bringing quality electronic content to users - that faces critical challenges. This presentation provides perspective on ongoing dialogs between information providers and librarian customers. At this session participants in the panels and summits reflect on expectations, experiences and outcomes.

This panel will provide an overview of web accessibility standards and common compliance issues, review how the accessibility initiative has altered our e-resource workflows, and discuss the challenges of successfully evaluating resources.

For many libraries, particularly small to midsize academic libraries, journals have placed significant strains on the acquisitions budget. At the Volpe library at Tennessee Tech University we working on a method of more econmically of providing article information. The new process relies more heavily on purchasing individual articles.

Online Conference Session

In 2013, the OCUL consortium purchased scholarly eBook collections with much stricter DRM. This session will explore the implications of this new model on technological support and infrastructure within the consortium, and will examine usage data and user feedback to illustrate how library users are accessing (or not accessing) borrowable eBooks.

Online Conference Session

Last summer a joint team involving Duke University Libraries and IBM spent three months developing IBM’s Business Process Manager, transforming the way the online databases are managed.  This presentation will provide an overview of the “before” and “after” database workflow, with a demo of the new system and its integration points with other tools.

Online Conference Session

Researchers are increasingly interested in text and data mining scholarly content. This poses technical problems for scholarly researchers and publishers. All parties would benefit from support of standard APIs and data representations ito enable TDM across open access and subscription-based publishers, and this is what CrossRef is aiming to provide. 

Browsing is an essential component to discovery. Examining the works of scientists, social scientists, and humanists through the lens of discovery reveals essential components of e-browsing environments. We focus on the language and experience of browsing, particularly serendipitous discovery, to encourage librarians to effectively articulate concerns and opportunities to developers.  

Online Conference Session

At Brooklyn College, technology and library staff took an entrepreneurial approach to meeting technology needs, improving budgets, fostering creativity, and demonstrating value.  We’ve developed 8 products, including an award-winning CMS used by 8 CUNY libraries and a user-friendly book scanner.  We hope to spur broader collaboration among libraries.

This session will build on last year's Scholarly Publishing Unconference.  The wheels continue to turn as publishing efforts leach out of official publishing bodies throughout the university. This culture of innovation and experimentation has yielded a variety of efforts and products, each interpreting the needs of their constituents within the scholarly publishing arena. These initiatives are received with varying degrees of enthusiasm by the stakeholders within the community, prompting a number of questions that will be addressed during this session

Online Conference Session

This will be an unconference where the audience will be asked to participate in a conversation about cross-pollination within library environments and how new influences can help develop new conversations. The session will also touch on putting yourself in new contexts to learn new approaches to work environments.

Web-scale discovery services – they’ve been around for a few years now, and librarians still have mixed feelings about them. Some consider them a research buffet, but others view them as garbage dumps of random information. Come hear librarians from a variety of libraries talk about what worked and what didn’t work in getting buy-in from (at least some of) their reference/instruction colleagues.

Online Conference Session

Publishers have responded to the demand for access to content via mobile devices, but done so in an inconsistant manner, with a range of apps and sites with different content, a variety of authentication issues and usability problems. This session will highlight Jisc work to surface these issues to publishers.

Online Conference Session

As the bulk of all collection expenditures and use continues to shift to electronic formats, a re-conceptualization of Access Services within the ERM life-cycle is necessary in order to broaden ERM skill sets within Libraries, to focus on fruitful partnerships between units, and to re-define Access Services work.

The National Information Standards Organization (NISO) has undertaken a two-phase initiative to study, propose, and develop community-based standards or recommended practices in the field of alternative metrics. The project, multi-year in scope, will gather input from expert stakeholders and present it to the wider community to refine and prioritize. 

The Global Open Knowledgebase (GOKB) radically reenvisions how we think about the data that drives ERM. In this session we will show how GOKb leverages emerging technologies, network scale, and an open data philosophy to rethink ERM and discuss how e-resource librarians can drive the solution.

Only 19% of accredited LIS programs appear to have a course on ERM. Thus, for continued evolution of online resource management, we need to determine how to share our expertise. This presentation explores using TERMS and NASIG’s Core Competencies for staff development as well as teaching a library science course.

Online Conference Session

This first large-scale study of the effect of discovery systems examines the impact of their implementation on electronic resource usage at a range of academic libraries. A statistically rigorous comparison of pre- and post-implementation COUNTER data shows whether these systems alter usage of online publisher-hosted journals.

Online Conference Session

How do we preserve our traditional library patron privacy ethic in an age of networked services?  This presentation has two parts.  (1) I will present a summary of a usage data inventory the Cornell University Library did recently and how the results of that study are informing Library policy moving forward.  (2) I will present a synthesis of what the library literature says about our post-Snowden reality.

Online Conference Session

During this presentation you will hear from editors of two Open Access journals in Library and Information Science. We will discuss lessons learned about marketing, financial support, and use of content from the older journal, Collaborative Librarianship, that have informed the development of the newer Journal of Creative Library Practice.

The University of Michigan Library assembled a standing cross-functional team to provide assessment and oversight of e-resources workflows. We will describe the team’s scope and strategy, challenges and successes, use of focus groups, and outreach efforts to establish and sustain a culture of workflow efficiency in the Collections Division.

Online Conference Session

Explore two exciting new technologies for teaching and learning, Google Glass and 3D printing, through  a case study from the University of Colorado Boulder and a "proof of concept" from the University of Texas at El Paso. See examples of how CU Boulder’s librarians have partnered with campus faculty to examine the applications of Google Glass in teaching and learning. Touch and feel real 3D-printed objects created by UTEP faculty member Dr. Michael Kolitsky, and learn how copyright and intellectual property laws come into play.

With growing online education and MOOC trends, libraries and e-resources can play a role and bring value. Learn how UT Austin creates edX MOOCs and coordinates faculty, resources and administration, and uses emerging technologies like SIPX to save costs, enhance course quality and track valuable data analytics.

Troubleshooting e-resources got you putting out fires, herding cats? Find out how your peers handle e-resources troubleshooting using email, tracking systems, ERMs, customer relations software, and more. Presenters share preliminary results of their 2013 E-resources Troubleshooting survey examining these technologies and next steps in disseminating results on techniques and training

Online Conference Session

Most librarians are very familiar with how to compile, analyze, and make collections decisions based on usage data. Every publisher knows how important it is to make their usage data COUNTER-compliant, easily accessible, and SUSHI-ready. While libraries and publishers agree that usage is an important metric , more and more researchers are using platforms and tools outside of the publisher's website to access content, and publishers and librarians have to go beyond COUNTER to measure the value of the content.  In this session ACS Publications will  explore the impact of open access, search engines, discovery tools and the role of “usage” as a metric of value. Joining us will be representatives from ACS Publications, COUNTER, and major university libraries to comment on the impact of this changing "use" landscape.

Online Conference Session

EZproxy is one of the most common tools used by libraries to manage remote access to licensed electronic resources. In many cases the administration of EZproxy falls to the electronic resources librarian. It is often difficult, however, to find information about administering EZproxy that is specific to the role of the ERL. This session is designed to expand your knowledge of EZproxy administration, offer ideas for troubleshooting access issues, provide an overview of authentication options and share examples of log file usage for assessment purposes.

Online Conference Session

Technology providers like SWETS and Ex Libris are collaborating to introduce the concept of integrated workflows which will embed their services into the next-generation Library Management Systems. Attend this session to see how libraries can take advantage of its potential to streamline workflows, consolidate disparate systems, reduce costs, automate more processes and extend library resources and services within and outside the library. 

Libraries collect a lot of data, but often aren’t sure what to do with it. Freely available, open source tools can allow you to evaluate usage data and search logs to better understand patrons’ needs, enhance discovery tools and improve the user experience. Come learn how to create actionable data!

Online Conference Session

As new library systems emerge, the need increases for all parties to be communicating, teaching, and learning.  Problems may have origins far back along the chain of information provision.  We will discuss roles and methods needed to help support each other and to provide excellent service and access to resources.

Online Conference Session

 In this presentation, I will discuss the preliminary results from research that compares the practitioner’s perspective of core competencies for the electronic resource librarian with the Core Competencies for Electronic Resource Librarians adopted in July of 2013 by the North American Serials Group (NASIG).

What do e-resources troubleshooting incidents really tell us? This two part presentation addresses how the Auraria Library in Denver, Colorado, and the University of British Columbia Library analyzed their troubleshooting incidents in order to identify valuable trends and improve service.

Online Conference Session

In April of 2012, Virginia Tech Libraries formally adopted an E-preferred policy. The benefits and challenges in assessing, deselecting and archiving our print collection have been many. Extensively weeding our print journals and monographs on such a large scale in favor of electronic formats has required creative workflows and processes.

Online Conference Session

The presentation will give the principal characteristics of digital academic publishing in Humanities & Social Sciences in Europe, and highlight the strong differences between the HSS and the STM sectors: among these the large number of medium and small publishers, the distribution among different languages and countries, the discipline niches.

What’s the best staffing configuration for managing eresources? UNT has used personnel changes to assess, adapt, and improve workflows over time. In 2012, MIT reorganized technical services, creating an Eresources Team to handle both acquisitions and cataloging. Join us to discuss the successes and challenges at both institutions.

Online Conference Session

Mobile websites and apps for library resources are becoming increasing prevalent in academic libraries. This presentation will explore the results of a survey on the usability of these technologies at the College of New Jersey and the results of a usage study of mobile apps at the University of Florida. 

Special ER&L Event

Online Conference Session

The higher education landscape is changing at a rapid pace affecting both those using and working within the library. The management of electronic resources is at the heart of this change. It is imperative that libraries have the tools to move forward and meet rapidly changing expectations of administration and of your patrons.

Join ProQuest to hear about two major initiatives to give you those tools and support this transformation:

• The EBL & ebrary integration and see a demo of the new integrated ebook platform – EBL’s LibCentral – that will help you streamline workflows making discovery, selection and acquisition of ebooks simple.
• The summer release of the Intota™ library services platform that will help your library grow and address the discovery, linking, management and assessment needs you have today and while providing you with support for future workflows.

RSVP: http://www.eventbrite.com/e/proquest-luncheon-at-erl-tickets-10742738821.

TERMS: Techniques for Electronic Resource Management has been a developing crowdsourced project to provide the best practices for electronic resource management. This workshop will focus on the creation of workflows from the six functional areas of electronic resource lifecycle for varying types of resources: ebooks, ejournals/back-files/databases, and archive collections. 

Data management protocols are applied by academic libraries to the data that faculty produce.  Library data including COUNTER statistics, ILLiad statistics, invoices, and other data are evaluated for procedures such as preservation and accessibility.  This workshop will teach participants how to apply the Data Audit Framework to their library's data.

A 4-hour workshop to deepen awareness around and develop of personal resilience. Drawing from the latest neuroscience, psychology, organisational science and leadership research, this workshop explores the how and why of human behaviour in adverse conditions and shares practical knowledge and skills plus a selection of tools and models designed to build personal resilience. The workshop is designed to empower librarians, and the organisations they work for, to respond to change, challenge and uncertainty with creativity, wisdom and confidence.

Register: http://www.electroniclibrarian.com/conference-info/2014register.

About Sarah Durrant
Sarah has over 23 years’ experience drawn from a wide range of companies in the publishing and online information sector. She has worked for American and European organisations and conducted business in over fifty countries. Sarah is an experienced senior manager and C-level leader. Through Red Sage she provides leadership and development training, coaching and mentoring, expert facilitation, marketing, research and business development services. Sarah is passionate about coaching and leadership development and committed to helping individuals and businesses fulfill their purpose and potential. She runs a successful coaching business (www.alifeonpurpose.co.uk) providing life and career coaching to individuals on a one-to-one basis.

During her career Sarah has worked for and with a range of commercial and not-for-profit publishers, information intermediaries, libraries and consortia, universities, higher education organisations and trade bodies. Sarah is owner and facilitator of the popular Licensing and Negotiations Skills for Librarians course run through UKSG and is a member of the UKSG Education Committee. Red Sage Consulting was established in July 2007.

Special ER&L Event

Librarians from Cornell and Columbia libraries created a joint working group called the 2CUL Licensed Electronic Resources Interfaces Working Group (LERIWG) to create a successful model whereby partner libraries can collaboratively evaluate vendor e-resource interfaces together, efficiently and systematically, with a minimum of administrative overhead. In this hands on workshop participants we will share the details of how we conduct our evaluations and organize ourselves across two libraries. Michigan State University libraries will also discuss and look at various ways to assess e-resources accessibility, especially for users with visual disability, by using a set of free accessibility assessment tools available for us. We will have discussions on best practices, including assessment planning and documenting the outcomes. Bring your own laptop, if possible.

In this hands-on workshop, learn the basic theories and practice of project management for library projects. Working on real-life projects of their own choosing, workshop participants will learn and practice the key concepts and techniques for planning, organizing, managing, and completing projects in a library setting.

The workshop will be facilitated by Matt Zumwalt, who has taught this material numerous times within the context of of HydraCamp trainings in North America and Europe.~ The RailsBridge curriculum provides a fun way to get started or level up with Rails, Ruby, and other web technologies. It was designed for events that focus on increasing diversity in tech, so that people of all backgrounds can feel welcome and comfortable in our industry. For more information on RailsBridge, see http://www.railsbridge.org/

In this workshop, we will cover installing Ruby on Rails and working through the "classic" RailsBridge curriculum, which takes you step-by-step through making a Rails app, one command at a time. The curriculum is outlined on the RailsBridge website at http://docs.railsbridge.org/docs/

The workshop is geared towards complete newbies. People with no Python experience may be interested in the class also. We will look at typical problems encountered by Librarians and how to go about using computers/computation to solve them. 

Knowledge is open-ended and networked by its very nature. Libraries have traditionally been local nodes in that network, places where people can join the network, where learning is inquiring, not just acquiring. Yet the fluid, connected nature of knowledge runs counter to the current economic framework in which knowledge is given to publishers to be transformed into property, then returned to the network through a complex system of metered payments. Libraries have worked hard to keep knowledge free at the local level through negotiating licenses, implementing software to manage all the locks and combinations, and designing user interfaces that make the locks as invisible as possible. If we joined our knowhow and our fundamental values, we could collectively play a leadership role in developing a new and open network that is, like knowledge itself, open to change.

Barbara Fister has coordinated instruction at the Gustavus Adolphus College library in St. Peter, Minnesota, for over 25 years, but is still learning how to help students (and faculty) learn. She has studied students’ research processes, examined the relationship between writing and research, and teaches an upper division course on how information works. She has written widely on open access to scholarship and is interested in the future of publishing of all kinds. You can follow Barbara’s generalist tendencies on Twitter (@bfister) and through Library Journal’s Peer to Peer Review or the Library Babel Fish blog at Inside Higher Ed. Photo courtesy of Mark Coggins.

Opening Keynote session sponsored by SCELC, Statewide California Electronic Library Consortium

Special ER&L Event

Success in the workplace with customers, colleagues, and management begins and ends with effective communication skills. But how do you begin? We spend all day talking but how do we know when we’re being heard? When we’re being effective? This workshop will begin to answer these questions by examining communication through the lens of improvisational comedy techniques.

 We will focus on how the basics of long and short form improvisation underscore the building blocks essential to effective communication:

- Listening

- Adapting

- Finding the possibilities for “yes”

- Trusting your colleagues

- Trusting your instincts

The workshop will begin with a theoretical framework for understanding pain points in workplace communication and will then break out into group exercises highlighting ways to rethink these pain points to find more effective solutions.

 NOTE: These workshops are NOT about being funny, making you funny, or making you into improvisers. The purpose is using the vehicle of improv to allow you to rethink your communication paradigm. Oh, and to have fun. The point is to have fun while doing it.

Workshop facilitators are the members of Sistine Robot, a long-form indie improvisational troupe, based out of Washington D.C (www.facebook/sistinerobot). Its members have a combined 40+ years of experience doing scripted and unscripted theater and comedy in the Washington D.C. area and most of them teach improv regularly. By day Sistine Robot’s members work in publishing, sales, social work, non-profit theater, law enforcement, and think tanks so they understand the challenges of communication in the workplace.

Sistine Robot members have taught corporate trainings across the DC area and most recently ran a workshop at the Charleston Library Conference in Charleston, South Carolina. If you’d like to hear feedback from the attendees of that session, email us at sistinerobot@gmail.com and we’ll put you in touch with librarians who attended.

The workshop will include two breaks and conclude with a brief 15 minute performance by the troupe for workshop attendees.