2019 Conference and Developers Day

August 26–29, 2019

Singapore

Please find below the IGeLU 2019 Conference, Developers' Day plus Ex Libris Knowledge Day Programme, in a slightly abbreviated form. The final and full version of the programme will be published in the IGeLU Conference App available from Apple Store & Google Play. The Conference Planning Committee reserves the right to make last minute alterations to the schedule where necessary.

Ex Libris Operations: It's All About the Customer Community

Tuesday, August 27, 2019 at 1:45 PM–2:30 PM +08

Max Atria Garnet 213/215

Conference or Developers' Day

Conference

Abstract

Ex Libris will talk about their operations, the customer experience, customer success and content.

Main Topic

Content (KB, Index, Ulrichsweb)
Other: Cross-product / General / Strategic

Presenters

Yair Amsterdam, Ex Libris

Presenter's job title

SVP & GM Customer Experience & Operations

Adi Fubini, Ex Libris

Presenter's job title

VP Customer Support

Judith Fraenkel, Ex Libris

Presenter's job title

VP Content Operations

Rona Arnedo, Ex Libris

Presenter's job title

VP Professional Services APAC

Co-Presenters

Ms Alex Forrest, Moderator, University of Edinburgh

Co-presenter's job title

Systems Librarian