Please find below the IGeLU 2019 Conference, Developers' Day plus Ex Libris Knowledge Day Programme, in a slightly abbreviated form. The final and full version of the programme will be published in the IGeLU Conference App available from Apple Store & Google Play. The Conference Planning Committee reserves the right to make last minute alterations to the schedule where necessary.
Ex Libris Operations: It's All About the Customer Community
mardi 27 août 2019 à 13:45–14:30 +08
Max Atria Garnet 213/215
Conference or Developers' Day
Conference
Abstract
Ex Libris will talk about their operations, the customer experience, customer success and content.
Main Topic
Content (KB, Index, Ulrichsweb)
Other: Cross-product / General / Strategic
Other: Cross-product / General / Strategic
Presenters
Yair Amsterdam, Ex Libris
Presenter's job title
SVP & GM Customer Experience & Operations
Adi Fubini, Ex Libris
Presenter's job title
VP Customer Support
Judith Fraenkel, Ex Libris
Presenter's job title
VP Content Operations
Rona Arnedo, Ex Libris
Presenter's job title
VP Professional Services APAC
Co-Presenters
Ms Alex Forrest, Moderator, University of Edinburgh
Co-presenter's job title
Systems Librarian