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2023 Annual Conference

May 16–18, 2023

Palace Station Hotel & Casino, Las Vegas, NV, US

IMPORTANT NOTICE: The date, time, and room assignment of YOUR presentation is SUBJECT TO CHANGE.

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Confirm your place in the schedule by following the instructionss that were emailed to you. Each presentation must have a separate paid registration. Contact the ACCI office immedicately by email at admin@consumerinterests.org to report any conflict, all corrections to the details of the presentation (including author names and the order they are listed as this is how it will be in the final program), or if you have any questions. Please be sure to reference the session title(s), date(s), and time(s) when you contact us.

103 Does Online Services Improve Social Security Disability Insurance Application Experience? Analyzing Online Forum Data With Epistemic Network Analysis

Wednesday, May 17, 2023 at 8:00 AM–8:50 AM PDT
Room 5 Posters
Short Description

The Social Security Disability Insurance (SSDI) application process is known to be exceedingly complex and time-consuming. In December 2008, the Social Security Administration (SSA) launched iClaim, an improved online application system with the goal of increasing access and making the process easier to navigate. This study examines seven online discussion forums on SSDI to analyze and compare how the users in those forums communicated challenges they faced in the Pre and Post-iClaim eras.

Type of presentation

Accepted Poster Presentation

Submitter

Lydia Ashton, University of Wisconsin-Madison

Authors

Brendan Eaganactions, University of Wisconsin-Madison
Jaeyoon Choi, University of Wisconsin-Madison
Nancy Wong, University of Wisconsin-Madison
David Shaffer, University of Wisconsin-Madison
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