ER&L Preliminary Program Search Tool
March 3–6, 2024
Austin, Texas + Online
We are pleased to share the 19th program of the Electronic Resources and Libraries Conference reflecting our work to support the way we collect, manage, maintain, and make accessible electronic resources.
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From Confusion to Inclusion: Communicating Complex Topics to Library Stakeholders
Conference Track
4. External Relationships
Audience Level
Foundation
Keywords
communication, consortia, library technology, technical concepts, electronic resources, Ex Libris, Alma, Primo VE, Central Discovery Index, CDI
Abstract
As library professionals using complex Integrated Library Systems, we are often inundated with difficult-to-comprehend technical information. Pauline Bickford Cline, a Discovery Services Specialist with Florida Virtual Campus (FLVC), will outline best practices and insider tips for developing documentation that can be read and understood by consortia and library employees who may not have experience with more technical library concepts. With her unique perspective as a prior library employee now working for a consortium, she will share her experience translating Ex Libris documentation into FLVC LibGuides and developing trainings for Florida colleges and universities, breaking down the process of communicating technical concepts into accessible steps.