Navigating Complexity: Alma Implementation Across Iceland's Diverse Library Landscape

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Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.

Event part

Abstract

The Consortium of Icelandic Libraries (CIL) operates a nationwide network zone with nine IZs. Four serve universities, two support governmental institutions, and the remaining three serve primary and secondary schools, and public libraries. These three account for 98% of patron activity, highlighting their critical importance.

Adopting Alma within these high-traffic institutions has been challenging. Public library staff face workflow inefficiencies and slowness at service and circulation desks, while school library personnel struggle with Alma's complexity. Additionally, Alma's fulfillment, hold requests, and user role design have led to service disruptions and patron frustration.

This session will present our implementation experiences and operational hurdles and share our solutions. We'll focus on practical approaches that may benefit other consortia with similar setups.

For those interested in technical details, we offer an additional session during a developer's day event.

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Products or Areas of Focus