Event Page | Check out the program in the Google Sheet
Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.
Enhancing the Patron Experience through Best Practices
Wednesday, September 17, 2025 at 9:00 AM–9:30 AM CEST add to calendar
Room 20
Event part
Conference
Track
Strategy
Products or Areas of Focus
General / Other
Presenters
![[photo]](https://secure.gravatar.com/avatar/95da58ad2b3bbcb5b2649d53033cb6a6.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Evon Malixi, Clarivate")
Evon Malixi, Clarivate
LinkedIn URL
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![[photo]](https://secure.gravatar.com/avatar/337ed49a5e9fda1db8df72ff5681d5b8.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Susanna Righi, Clarivate")
Susanna Righi, Clarivate
LinkedIn URL
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Moderators
![[photo]](https://secure.gravatar.com/avatar/7a7ff8605a27f080bebfd9782fea2b74.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Alex Forrest, University of Edinburgh, Systems Librarian")
Alex Forrest, University of Edinburgh, Systems Librarian
LinkedIn URL
![[photo]](https://8ca84662c5b8f0cff50d-4baaaf97d63fd7b01243e1b1c57f0cc1.ssl.cf1.rackcdn.com/3162/profile_fd8bde314e9c6810eeae4bc17ca0f68d.png "Samantha Seah, Singapore Management University, Librarian, User Services & Experience")