Open a Library Card in Other University Libraries: Using and Connecting Alma and Microsoft 365 to create a better, more efficient customer experience

Event Page | Check out the program in the Google Sheet

Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.

Open a Library Card in Other University Libraries: Using and Connecting Alma and Microsoft 365 to create a better, more efficient customer experience

Tuesday, September 16, 2025 at 12:00 PM–12:30 PM CEST

Room 18

Event part

Abstract

In the State of Israel, it is customary to allow researchers and research students to open library cards at other university libraries for the purpose of directly borrowing books from other universities. The process requires the end user to submit a request at their home institution, which must then be approved by the library staff.

Until recently, this process was inefficient and not service oriented. We identified a need to improve this service using more advanced tools. In this lecture, we will show how we took the inefficient process and, through the integration of Microsoft 365 technologies and the Alma system, created an automatic, efficient process that saves a lot of time for both the end user, the library staff, and the staff of the other university libraries. The customer experience has significantly improved as a result of the new system, and the cooperation between the institutions has become more efficient and stronger.

Track

Products or Areas of Focus