Event Page | Check out the program in the Google Sheet
Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.
Innovating for Impact: Shaping the Customer Journey through Strategic Innovation
Tuesday, September 16, 2025 at 9:45 AM–10:30 AM CEST add to calendar
Plenary
Event part
Conference
Track
Strategy
Products or Areas of Focus
General / Other
Presenters
![[photo]](https://secure.gravatar.com/avatar/4d05c346cb5af2418e07a4f02ca1009b.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Osnat Vilenchik, Clarivate")
Osnat Vilenchik, Clarivate
LinkedIn URL
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![[photo]](https://secure.gravatar.com/avatar/e71e2a4f87793dac1f9c202386d272bf.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Melissa Hilbert, Clarivate")
Melissa Hilbert, Clarivate
LinkedIn URL
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Moderators
![[photo]](https://secure.gravatar.com/avatar/517aba6fbd59f8194f0c67a5ef3a04a7.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Dave Allen, State Library of Queensland, IGeLU Chair")
Dave Allen, State Library of Queensland, IGeLU Chair
LinkedIn URL
![[photo]](https://8ca84662c5b8f0cff50d-4baaaf97d63fd7b01243e1b1c57f0cc1.ssl.cf1.rackcdn.com/2068/profile_15a4641ea9beddc89a9df435e9ba16e3.png "Paolo Buoso, Free University of Bozen-Bolzano, Library Deputy Director")