Event Page | Check out the program in the Google Sheet
Our annual event is held in a hybrid format, with most sessions accessible both to on-site attendees and to those joining via Zoom.
Transforming Customer Experience through Service Innovation
Monday, September 15, 2025 at 11:45 AM–12:15 PM CEST add to calendar
Plenary
Event part
Conference
Track
Strategy
Products or Areas of Focus
General / Other
Presenters
![[photo]](https://secure.gravatar.com/avatar/7f171de5c1daaab8c9887dc58ddc25dd.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Luda Soffer, Clarivate")
Luda Soffer, Clarivate
LinkedIn URL
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Moderators
![[photo]](https://secure.gravatar.com/avatar/517aba6fbd59f8194f0c67a5ef3a04a7.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Dave Allen, State Library of Queensland, IGeLU Chair")
Dave Allen, State Library of Queensland, IGeLU Chair
LinkedIn URL
![[photo]](https://secure.gravatar.com/avatar/7a7ff8605a27f080bebfd9782fea2b74.png?d=https://proposalspace.com/images/no_photo.png&r=PG&s=50 "Alex Forrest, University of Edinburgh, Systems Librarian")