ER&L 2015

This ERMS-themed session is comprised of three 15-minute, peer-reviewed ER&L short talks. In ER&L short talk sessions, presenters will change every 15 minutes (after an individual presentation and brief Q&A period.) 

 [Moderator: Jennifer Bazeley, Miami University]

2:15pm

Title: Better linking by our bootstraps

(http://proposalspace.com/p/4554/s?key=cFjpH9S7x5Qr2S5S)

Description: 

Though OpenURL is a NISO standard, link resolvers are effectively "black boxes" to librarians. Proprietary link building and metadata scrubbing algorithms provide competitive advantage to product development and disincentivise information sharing. However a discussion of the kinds of information valuable to troubleshooting can be applied across all products.

 2:30pm

Title: Trouble Ticket Systems: Help or Hindrance?

(http://proposalspace.com/p/4555/s?key=cFjpH9S7x5Qr2S5S)

Description: 

Librarians rely on trouble-ticket systems to communicate issues to vendors. Best practices are needed on both sides of the interchange. Reporting complete information, branding, the nature of responses, interface usability, plus other subtle factors can make transactions more efficient and successful. Interpersonal qualities of the interaction(s) can influence results.

 2:45pm

Title: Creating a Blueprint for Managing E-Resources: Be Prepared for Retirements

(http://proposalspace.com/p/4558/s?key=cFjpH9S7x5Qr2S5S)

Description: 

The presenters will discuss preparing staff and library administrators when there are retirements or unexpected vacancies in e-resources management leadership positions.   A “blueprint” for managing the responsibilities of the vacant position on an interim basis will be discussed, using NASIG Core Competencies and the electronic resources life cycle.