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2012 MRC Annual eCommerce Payments and Risk Conference

March 27–29, 2012

Las Vegas, NV

Merchant Risk Council Annual Conference
March 27-29, 2012
Wynn, Las Vegas 

The new frontier...ID Checks & Screening for New Geographies

Thursday, March 29, 2012 at 10:00 AM–10:45 AM PDT
Target Audience

This presentation will be for online retailers who wish to connect their front end fraud screening with a more robust identity verification process, or who are currently moving into markets outside US borders, or whose next step is to target new global markets.

Summary of Topic

Hear from leading fashion retailer, American Eagle, who will discuss their journey into global markets with the help of online ID verification. American Eagle will demonstrate how effective risk modelling and ID and address verification have enabled them to transact confidently with the UK and Europe.

The co-hosted presentation with 192business will cover improved risk management, ID authentication, referral queue performance, and fraud screening when dealing with customers both inside and outside US borders. The benefits of improved operational efficiencies and the increased sales seen as a result of connecting the front-end fraud screening with better tools for verification of identity will also be discussed.

Audience Takeaway

The session will demonstrate that although fraudsters continually adapt their tactics, retailers can do more to screen for fraud and verify identities, enabling them to confidently move into new markets and increase revenues with reduced risk from fraud.

Submitters

Presenters

David Walker, 192business
Title

Agent for US and Canada

Presenter Biography

David Walker is an experienced payments and fraud executive with a specialty in business development for Global merchants seeking improved results in Fraud screening and Identity verification solutions. Primary focus is on risk management, fraud and reducing costs in the CardNotPresent industry, International Money transfer and the Pre-paid card market.

David has been involved in a number of payment and fraud initiatives over the past 17 years with extensive experience in Fraud Management for the CardNotPresent industry. With his current position with 192Business, David is the US/Canadian Agent for 192Business, with a primary role to offer Strategic Consulting, including formulating plans for fraud prevention and risk mitigation through the Global services of the market leader in global identity verification solutions. With the personal knowledge and extensive experience gained in the fraud and risk management industries, it is his strong belief that the need to add value and improved efficiencies through Identity verification and validation has never been greater for the CNP and card issuing industries.

Candace Mitchell, American Eagle
Title

Sr Manager-Customer Relations

Presenter Biography

Candace Mitchell has been with American Eagle Outfitters for 12+ years with focus and responsibility for corporate customer relations. In 2004, the role was expanded to include American Eagle’s ecommerce online customer experience. As the Senior Manager for Corporate Customer relations, Candace is responsible for the management of corporate and store customer relations, call center customer experience and fraud process management.

Co-Presenters

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