Event Ticketing – Benefits of Merchant Collaboration
Target Audience
The target audience is those who are interested to learn how industry collaboration can play a key role in controlling fraud. Additionally, this would be suitable for anyone who is interested in the ticketing industry, in general.
Presentation Technical Level
Basic - An introduction to the topic. For attendees new to the industry.
Summary of Topic
: In 2007, ticketing merchants began seeing extremely large fraud losses stemming from eCommerce transactions. In 2008 merchants in the ticketing industry began collaborating on fraud they had been experiencing. Typically competitors are extremely cautious of sharing internal company information; however, fraud is an area where competitors can substantially benefit from sharing trends. Essentially we are competitors in the ticketing space and partners in the fraud space. In this presentation we will provide a history of our industry collaboration, present cases where collaboration was critical in pursuing criminal prosecution and discuss the challenges we experience in the ticketing space.
Audience Takeaway
Industry collaboration makes a huge difference in fraud cases. When fraud stands alone, it might be insignificant, but it becomes significant when you look at the entire landscape of transactions.
Submitters
Presenters
Danielle Nagao, Tickets.com
Title
Presenter Biography
Danielle Nagao has been with Tickets.com since 2004 where she began as Corporate Controller. At Tickets.com she currently manages global credit card processing, fraud, compliance and client settlement. Prior to joining Tickets.com, Danielle was a Manager at Deloitte Consulting. At Deloitte, Danielle focused primarily on ERP Implementations for multiple industries, including Life Sciences, Public Sector and High-tech Manufacturing. Danielle's core competencies include financial reporting, accounting operations and strategic business analysis.
Robert Capps, Stub Hub
Title
Presenter Biography
Robert W Capps II – Senior Manager, Trust and Safety – StubHub, Inc.
Robert has over 15 years of experience in the areas of business strategy, operations, online security, payment processing and anti-fraud – holding a variety of roles with retail, banking and e-commerce organizations across the country. He currently heads StubHub's global Managed Marketplace and Trust and Safety operations.
Carolyn Davis, Ticketmaster
Title
Presenter Biography
Carolyn Davis is the Director, Credit Fraud and Loss Prevention at Ticketmaster / Live Nation. She is responsible for the fraud strategy by managing fraud prevention, chargeback management and fraud investigations. She leads fraud projects to implement new processes to increase fraud detection and reduce chargeback exposure across products. After successfully streamlining the fraud and chargeback process in the US, she is now focused on the global fraud strategy. Carolyn began her career in 1996 at Sears National Bank as a Fraud Analyst, where she quickly moved to Fraud Coordinator and eventually Fraud MIS Manager.