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ER&L 2012

del 1 al 4 de April del 2012

Austin, Texas

2012 ER&L Program Search Tool


ER&L 2012 | April 2–4, 2012 | Austin, Texas and Online

Exploring ideas, trends and technologies in eresources and digital services.

Go to www.electroniclibrarian.org to view and print a 3 page pdf of all sessions by thread with conference hashtags.

Register for ER&L 2012.

 

 

"We're Looking Into It" -- Enhancing service using a cohesive e-resource troubleshooting workflow.

martes, el 3 de abril de 2012 a las 14:40–15:25 CDT
Salon C
hashtag

#issuetracking #erl12

Track

External & User Relationships

Keywords

"E-resource access issue tracking", JIRA

Learning Objectives

Following this session, participants will be able to navigate the JIRA Program for tracking eresource access "tickets" and will have guidelines for responding to e-resource access issues quickly and efficiently.

Abstract

The E-Resources Department at Drexel handles all incoming E-Resource access issues from University patrons.  We implemented JIRA project tracking tool to track issues as they arise, and I will describe this process and outline the workflow for addressing access issues quickly and efficiently while providing good service to the patron. 

 

Presenters

Noelle M Egan, MSLIS, Drexel University
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