Designing for Digital 2016
April 6–7, 2016
Austin, Texas
View the accepted and peer-reviewed sessions for the Designing for Digital Conference, April 6-7, 2016.
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D03 - Ask Me! A Mobile Concierge Station as a Library Wayfinding Solution
Wednesday, April 6, 2016 at 10:00 AM–10:45 AM CDT
Salon E
Keywords
wayfinding, concierge, signage
Abstract
Library buildings offer users an often overwhelming array of services and resources which aren’t always obvious or easy to find, leading to wayfinding frustrations and service fail points for our users. This presentation will cover basic wayfinding concepts, tools and methods for uncovering problems, and low cost, high impact solutions.
Learning Objectives
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gain an understanding of physical library wayfinding issues and methods for determing these issues in your library
- discover a low cost, low effort flexible approach to alleviate some wayfinding frustrations for users
Proposals
Beth Filar Williams, Oregon State University Libraries & Press
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